MTB Detour operates with a strong commitment to safety, professionalism, and transparency.The policies below explain how we manage participation, risk, bookings, privacy, child safety, and our responsibilities to the environments and communities we ride in.
Participation & Safety
Safety Equipment Policy
Defines the minimum safety equipment required for all MTB Detour activities to reduce risk and promote rider safety.
Medical, Fitness & Health Disclosure Policy
Outlines participant responsibilities to disclose medical, physical, or psychological conditions relevant to safe participation.
Medical Fitness & Health Disclosure Policy
Emergency Response & Participant Cost Responsibility Policy
Explains how emergencies are managed and clarifies responsibility for medical treatment and evacuation costs.
Emergency Response & Participant Cost Responsibility Policy
Force Majeure & Global Weather Policy
Sets out how weather events and circumstances beyond our control may affect activities, scheduling, and refunds.
Force Majeure & Global Weather Policy
Rider Conduct & Behaviour Policy
Establishes expectations for respectful, safe, and responsible behaviour during all MTB Detour activities.
Equipment & Commercial use
Equipment Hire, Security Deposit & Damage Liability Policy
Explains responsibilities relating to hired equipment, security deposits, loss, and damage during MTB Detour activities.
Children & Safeguarding
Minor Participation & Guardian Authority Policy
Sets out consent, supervision, and authority requirements for participants under 18 years of age.
Minor Participation & Guardian Authority Policy
Child Safety & Protection Policy
Describes MTB Detour’s commitment to child safety, safeguarding practices, and compliance with child protection laws.
Environment & Land
Environmental Sustainability & Minimal Impact Policy
Outlines our commitment to environmental protection, conservation, and responsible trail use.
Environmental, Sustainability & Minimal Impact Policy
Cultural Heritage & Land Respect Policy
Affirms respect for Traditional Owners, cultural heritage, and land access requirements.
Information, Media & Data
Photography, Media & Digital Content Policy
Explains how images, video, and digital content may be captured and used, including additional protections for minors.
Photography, Media & Digital Content Policy
Data Retention & Records Management Policy
Sets out how operational records and personal data are stored, retained, and disposed of securely.
Consumer & Governance
Complaints, Feedback & Dispute Resolution Policy
Provides a clear, fair process for raising concerns, complaints, or disputes with MTB Detour.
Complaints and Feedback Policy
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